Star Trek: Quantum Filament

Screwed by tech yet again + game master. This time drawers that were to auto open upon task completion didn’t open even more than 1/2 inch, went completely unnoticed, but even after pressing the help button 3/4 times, I was completely left on my own and without the proper items to move to the next task. Didn’t ask for help on the first 10 tasks (35 minutes), then suddenly the game is dependent on drawers opening and I finished 1 task in the next 20 minutes and quit. After the first time it happened, I ran into a roadblock again. Asking for help on specific issue multiple times, the game master didn’t respond quickly, with me literally hitting the intercom and waving and yelling out. Asking for help when the mech/tech didn’t activate anything, then waiting on responses, I could only stand there waiting. After the third time, I just and threw my hands up and literally quit the room with 5 minutes to go and 4 tasks left to do. I’ve never quit a room, but the lack of game master help on the 2 drawers that didn’t open enough to notice, waiting 5/6 minutes on answers and clues and even asking to quit the room - I got limited responses. Then, the game master walks in, to tell me that they KNEW the drawers didn’t open for me and watched me struggle. The SAW that I missed an instruction to use the same code entry pad multiple times. They KNEW I missed a verbal instruction at the beginning. Then he CHOSE to let me wait for help (not clues) and they didn’t stop the clock and help… WTF? I quit in absolute frustration and it still took them minutes to open the door and then literally walk me through what I missed (even learning about ANOTHER drawer that didn’t open), and yet ANOTHER code to be used on the same pad that was an unclear instruction. Good theme (it looked and felt like 90s Star Trek), easy strait-forward tasks, worst game master ever, least help ever, slowest response ever - and ONLY room I quit before the clock ran out out of frustration. Now that I’ve read Escapology and their Star Trek room has consistent issues across all their locations, it’ll be a long time before I agree to go to Escapology again. Fix your shit, then charge people.

I’ll try to be spoiler free. This is 100% a tech heavy room. No traditional padlocks. Always check after putting in a code that a drawer did or didn’t open. The flow of the room and what to do next was never super apparent. We had a tech glitch on the first puzzle which made us have to ask for a clue. At the end of the game, our guide explained what should have happened and that they’d address it with a manager in case. I assume it was linear, I had such a hard time following the flow I couldn’t really replay it in my head afterwards. Theming and tech is a fun change of pace for Escapology.