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qsteele
161 escape rooms
The thumbs down was not due to game play but the booking process. I am not a fan of tiered pricing but I do understand and have come to accept it is a bad but wide spread business model. The real issue is the built in gratuity in the booking process. I leave tips and have been known to leave as much as the game cost itself, but to be forced without knowing the level of service is ridiculous. In Tesla it allowed me to zero out the gratuity and I am glad I did. The game master was not paying attention to the game and let 1:30 run off the clock after the game was won. A small thing indeed but that is a small thing that affects the gratuity. As I said Tesla let me zero it out in the process. However, I was going to book a second game for tomorrow and it would not let me skip the gratuity. So there are way to many options in Maui to fret over another escape room. The mandatory 5% gratuity cost a customer. This is on top of the $60 per person room. So on to some other activity.
Gameplay
Game play flowed well and although a couple of puzzles were not intuitive the game itself was good
Atmosphere
Good decor
Customer service
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