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stuart05

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stuart05

    Patrick Harrell

    @wanderson@davistheresa

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    Wizard Trials

    Wizard Trials

    PanIQ Escape Room Las Vegas

    • Escape room
    • IRL
    I honestly don’t even know where to start…. Been here before and received good customer service and played 2 subpar experiences, but it was my daughters birthday and figured her being a Harry Potter fan and WIZARD TRIALS seeming to be a family friendly / medium difficult game would be a good choice so I picked that activity for the day. From the get go tried calling 9 times over 2 hours to absolutely no response, tried to purchase Groupons and apparently for some reason they’re location is taking hours to approve for vouchers. So I tried calling to see if they would honor the groupon price but again absolutely no answer on their phone. Finally get there and express my frustration About the situation to which they reply “sorry we’re busy” but for 3 hours watching their booking system with clearly no bookings, and physically seeing the “bartender” tending an EMPTY bar, a “manager” sitting at a table in the corner, and another “check-in employee” just sitting in the booth at the front only getting up after the slightly attentive check in employee left to ask his “manager” if they can honor the Groupon. That employee returns, saying that they can only offer a %15 discount. Mind you %15 off is still $150 for a group of 4, and the Groupon was $120 for a PRIVATE experience for 4. We were litterally booking 5 minutes before the game time so I said screw it let’s book. Employee had the audacity to ask if I wanted to pay an extra $5 per person to make the room private with only 5 minutes left before the game time. I declined verbally asking no one else would book in the next 5 minutes right? To which my question was ignored, but again being my daughters birthday I didn’t want to call out this establishment as a whole and ruin the day, so I proceeded. While filling out waivers was explains the entire stituation of the pathetic “discount” to one of the other players in my party when a group of three chimed in and said oh yea we’re playing with you guys. Let the frustration increase. Like really?! The employee already knew the frustration with the situation, thought maybe out of courtesy maybe recommend another room for the group that definitely made our group packed to the brim for our experience? But no. So game start time arrives, 2 separate gms give my group and the other 3 separate pregame briefs, the gm that greeted us openness with asking us how we were doing today and I answered “ very frustrated”……. His response? “ SOMETIMES IT BE LIKE THAT” at this point I wanted to walk out the door right then and there and demand a refund, but again being my daughters birthday I refrained and held my tongue. We make our way to the room and entered through the door, the gm proceeded with his safety and rules briefing making sure to throw in 2-3 little jokes/jabs about the clear frustration of our group. Again, refrained from saying anything and held my tongue. Game starts, group of three immediately completely take over the already cramped room and bully every piece of information and puzzle, so I stepped back and let my daughter investigate the room and stepped in to try the puzzle after the other group gave up after multiple failed inputs. 3 of the puzzles I actually got to encounter were clearly malfunctioning and after multiple failed attempts on my behalf we asked for a hint only to find out it’s the solution we’ve been tryin the whole time, then voilà obvious puzzle override to finally open the cabinet. Not to mention the multiple times the group of 3 asked for hints that were followed by verbal “nudges” directed towards puzzles already completed, clearly the gm wasn’t even paying attention. One puzzle required an excessive input hold of a result we tried multiple times but weren’t holding the wands there for 3 more seconds AFTER the sound effect stopped. Unnecessary solution especially when not specified that holding it there for a ridiculous amount of time was necessary. Finale reveal extremely lack luster. Terrible puzzle progression and tech execution. Not only will I never come back here again but I’ll make sure when recommending escape game locations in Vegas I will STRONGLY advise to stay as far away from this one as possible. Out of 396 rooms this is my all time WORST EXPERIENCE EVER!